We value your satisfaction and aim to resolve any issues with your order promptly. Because Envy Supplements Inc. uses a fulfillment partner to manufacture and ship our products, our return and refund policy is aligned with our partner’s guidelines, with an additional first-order taste guarantee for new customers.

Below you’ll find:

1. Our 60-Day First Order Taste Guarantee

2. Our Refunds and Replacements Policy for damaged, defective, or lost items

3. Exclusions where refunds or free replacements are not available

1. 60-Day First Order Taste Guarantee

We want new customers to feel confident trying Envy.

For first-time purchases placed directly on envysupps.com, you may be eligible for a refund or exchange if you are not satisfied with your product.

Eligibility

• Applies to your first order on envysupps.com (or first purchase of a specific product, at our discretion).

• You must contact us within 60 days of the delivery date.

• Applies only to successfully delivered orders (not refused, unclaimed, or rejected by customs).

• Limited to one opened unit per product; any additional units of the same product must be unopened and in original, sealed packaging.

• Refunds under this guarantee apply to the product price only. Original shipping charges, duties, and taxes are not refundable.

What you can receive

• You may:

  • Swap for another flavor (you cover shipping for the new order), or

  • Request a refund of the product price for eligible items on your first order.

We reserve the right to limit this guarantee to one claim per customer/household and to deny claims that appear to be abusive or inconsistent with normal household use.

2. Refunds and Replacements for Damaged, Defective, or Lost Orders

Separate from the first-order taste guarantee, you may be eligible for a refund or replacement if there is a problem with how your order was fulfilled (misprint, damage, defect, or a lost package).

Defective, Damaged, or Wrong Item

If an item arrives defective, damaged, or you receive the wrong product, please notify us within 30 days of receiving the product.

Claims approved as our error (or our fulfillment partner’s error) will be fully covered at our expense – we will replace the item or issue a full refund to you.

Lost Packages

If your order is confirmed lost in transit (for example, tracking shows it never arrived), contact us within 30 days of the expected arrival date.

Once we confirm the package was not delivered, we will send a replacement or refund the order in full.

How to submit a claim

To request a refund or replacement for a damaged/defective/wrong item or lost package:

1. Email us at support@envysupps.com

2. Include your order number and a brief description of the issue

3. Attach a clear photograph of the product/problem (for damaged/defective/wrong item claims)

We will review your claim and inform you of approval or rejection. If approved:

• Replacements are typically shipped within 3 business days.

• Approved refunds will be issued to your original payment method within a few business days. Processing time may vary depending on your bank or card issuer.

3. Exclusions and Non-Returnable Situations

Certain situations are not eligible for refund or free replacement, in accordance with our internal policies and those of our fulfillment partner.

Wrong or Insufficient Address

If you provide an address that the courier deems insufficient or incorrect, the shipment may be returned to our facility. In such cases:

• We cannot offer a refund.

• You will be responsible for providing an updated address and any reshipment costs before we re-send the package.

Unclaimed Packages

If a shipment is unclaimed or not picked up by the recipient and gets returned to us:

• You will be liable for the cost of reshipping the order.

• We do not issue refunds for unclaimed packages.

Change of Mind Outside the First-Order Guarantee

Outside of the 60-day first-order taste guarantee, we do not offer refunds or cancellations simply due to change of mind, preference, or “buyer’s remorse.”

Because our products are consumable supplements, we generally cannot restock or resell returned items once opened.

Do not send any products back without contacting us first.

In rare cases, at our discretion, we may authorize a return or exchange for an unopened product outside the first-order guarantee, but:

• This would be at your expense (including return shipping), and

• The item must be unused and in its original sealed packaging.

Any approved exchange for a different item may require you to place a new order; we do not always directly swap products.

Customs Rejection (International Orders)

If an international order is returned or destroyed due to being rejected by customs (for example, import restrictions or unpaid duties/taxes), we cannot issue a refund for the order.

It is the customer’s responsibility to understand their country’s import regulations and to pay any required customs fees.

At this time, our 60-day first-order taste guarantee applies only to orders shipped within the United States.

Order Cancellation After Fulfillment Begins

Once an order is in production/fulfillment, it may not be possible to cancel it.

If your order has already been accepted and prepared for shipping by our fulfillment team, we cannot cancel or refund that order. Please contact us as soon as possible if you need to change or cancel an order, and we will assist if the order is still in a cancellable stage.

Product Unavailability

If a product you ordered is discontinued or out-of-stock for an extended time, we will notify you and offer a refund or suitable alternative. We are not liable for additional costs beyond refunding the original purchase in such cases.

Refused or Uncollected Delivery

Failure to accept or collect your delivery is not a valid return/cancellation method.

For example, if a package is shipped via a carrier and is not delivered because the recipient was unreachable, provided an incorrect phone/address, refused to pay import taxes, or otherwise failed to receive the package, the shipment may be abandoned or destroyed by the carrier. No refund or free reshipment will be provided in such cases.

(Important for EU customers: If you wish to exercise an EU 14-day right of withdrawal, you must first accept delivery of the goods and then contact us to arrange a return; simply refusing the delivery will void your ability to get a refund.)

Returns Processing and Partner Policy

Our manufacturing/fulfillment partner does not accept direct returns from end-customers.

This means any physical return must be sent to our designated return address rather than to the sender address on the package.

• We do not accept returns without prior authorization.

• If we approve a return, we will provide you with the return shipping address and instructions.

• At this time, only a U.S. return address is available – we cannot process returns for international orders due to shipping and customs limitations.

Late or Missing Refunds

If you are expecting a refund but haven’t received it yet:

1. Check your bank or credit card account again after a few days.

2. Contact your bank or credit card company – processing times can vary.

If you have done all of the above and still have not seen the refund, please contact us so we can help resolve the issue.

Contact & Company Information

If you have any questions or need to initiate a refund, replacement, or first-order guarantee request, please contact:

Email: support@envysupps.com

Mailing Address:
Envy Supplements Inc.
1111B S. Governors Ave. #37615
Dover, DE 19904, USA

We appreciate your business and will work with you to ensure any order issues are resolved in accordance with this policy and in a way that is fair and transparent for both you and our team.